Amazon links accounts that share a person, business, address, bank or device. Sometimes the link is an old account you no longer use, or a family member’s account.
What we do
- Identify which linked account Amazon is referring to
- Document the relationship between the accounts accurately
- Prepare an appeal that explains the link honestly and fully
Please do not create a new account while your current one is suspended. This usually makes the situation worse.
Send us your suspension notice. We will tell you honestly whether we can help.