Amazon often asks for supplier invoices when it reviews a suspended account, especially for inauthentic or product authenticity cases. A rejected invoice is one of the most common reasons an appeal is delayed.
What a usable invoice normally shows
- Supplier name, address and contact details
- Your business name and address as the buyer
- Invoice number and date
- Product names, model numbers or ASINs, quantities and unit prices
- Payment reference that links to your bank record
Common reasons invoices get rejected
- Retail store receipts are used instead of commercial invoices
- Product details do not match the listings in question
- Dates, quantities or names do not match your bank statements
- Pages are cut off, blurred or edited
What to do next
Gather invoices that match the flagged products, check each detail against your Seller Central records, and submit clear files together with a short explanation of the supply chain. If your supplier cannot issue a proper invoice, tell us early, because other evidence may be needed.
Send us your suspension notice. We will tell you honestly whether we can help.