A related accounts deactivation happens when Amazon links your account to another account that was deactivated or restricted. Often the seller does not even know which account Amazon means. This guide explains how Amazon links accounts and how to write a related accounts Plan of Action.
Quick answer
For Amazon related accounts deactivations, the appeal must explain the connection Amazon found. Either show that the link is not a real business relationship (for example a shared device or address with no business connection), or, if the accounts are related, resolve the problem on the other account first. Amazon usually will not reinstate while the related account is still in bad standing.
Key takeaways
- Amazon links accounts through shared details such as devices, IPs, addresses, bank or card details, and people.
- You may need to identify the related account yourself.
- If the accounts are genuinely related, the other account’s problem usually has to be fixed first.
- If the link is coincidental, prove it with documents, not just a statement.
- Related accounts cases are complex-fee cases.
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Send us your notice for a free case review. You get an honest answer before you pay.
How Amazon links related accounts
- Shared devices, networks or IP addresses.
- Shared business or home addresses.
- Shared bank accounts, credit cards or tax details.
- The same owners, directors, family members or employees.
- Shared virtual assistants or agencies logging into several accounts.
Don’t know which account Amazon linked you to? Tap the green WhatsApp icon on your screen and send us the notice. Reading it is free.
Two ways to appeal a related accounts deactivation
| If the link is coincidental | If the accounts are genuinely related |
|---|---|
| Explain the shared detail (for example a co-working space or shared internet). | Identify the related account openly. |
| Prove there is no shared ownership, money or management. | Fix and reinstate the related account first, or close it properly. |
| Show you have separated devices, networks and access. | Explain why you have more than one account and whether it is permitted. |
Sample related accounts Plan of Action
Weak POA
We have only one account and are not related to anyone. Please check again and reinstate us.
It ignores the connection Amazon found and offers no evidence.
Strong POA
We believe our account was linked to another account because both used the same freelance virtual assistant, who logged in from the same laptop. We have no shared ownership, bank accounts or business with that seller (registration documents attached). Corrective actions: we ended the arrangement, changed all passwords and removed the assistant’s user permissions. Preventive measures: our account is now accessed only from company devices, and any future staff will use their own user permissions.
It explains the likely connection, proves there is no business relationship and shows separation. Details here are illustrative.
See also our Amazon Plan of Action template.
Real reinstatement results
These are reinstatement emails from client cases we handled, including cases that had been rejected before they reached us.
How our fee works
A rejected appeal often needs a fresh look rather than another rewrite. You pay a small part to start, and the rest only when you are selling again.
Tap the WhatsApp icon on your screen to start. The first review of your rejection is free.
Frequently asked questions
How do I find out which account Amazon linked me to?
Amazon often does not name it. Think about shared devices, addresses, payment details, family members, staff and agencies. Our team helps sellers work this out before appealing.
Can I have two Amazon seller accounts?
Amazon generally allows a second account only when there is a legitimate business need and you have approval. Check Amazon’s current policy before opening one.
Will Amazon reinstate my account if the related account stays deactivated?
Usually not when the accounts are genuinely related. The related account’s problem normally has to be resolved first.
Is a related accounts case a complex case?
Yes. Related accounts cases use our complex-case fee.
Can you help with related accounts deactivations?
Yes. We read your notice free of charge and help identify the likely connection before writing the appeal.
Need help with this suspension?
Send us your notice for a free case review. You get an honest answer before you pay.
Need help? See our linked account suspension service.
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