Amazon Account Deactivated — Identity Verification & Funds Disbursement
Received Amazon’s identity verification notice with your funds frozen? Here’s exactly what to do — step by step.
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You just received the email thousands of Amazon sellers are getting in 2025–2026. Your account is deactivated, funds frozen, and Amazon demands a virtual identity verification before releasing a rupee or dollar. This guide is built directly from a real Amazon notice — act fast, every day of delay keeps your money locked.
Important message about your Amazon seller account
To disburse funds in your account, Amazon must verify information related to your account deactivation, covering identity and supply chain questions.
You must: upload documents → complete a video interview with an Amazon associate → attend from the correct marketplace.
Contact: disbursement-appeals@amazon.com
Do not ignore this. Failing to complete verification means funds stay frozen — after 90 days, recovering them becomes significantly harder. Act immediately.
This is NOT a standard suspension appeal. Amazon’s verification is specifically to confirm legal identity, verify legitimate supply chain, comply with global KYC regulations, and confirm beneficial ownership of your business.
Key distinction: This verification is for fund disbursement only. It releases your money — but account reinstatement requires a separate appeal process.
Legal Compliance
KYC and anti-money laundering laws require Amazon to verify identity before releasing payments globally.
Supply Chain Check
Amazon verifies your products were genuine and sourced legitimately — especially if flagged for authenticity issues.
Fraud Prevention
Video verification confirms the real person behind the account, preventing fraudulent fund claims.
Account Issues
Deactivations from IP violations, authenticity complaints, or performance issues trigger this extra checkpoint.
Most critical step. Coming to the video call without the right documents means immediate failure — prepare everything before scheduling.
📎 Complete Document Checklist
Critical: Every document must exactly match your Seller Central account — name, address, business name, bank. Any discrepancy causes rejection.
⚠️ Documents Amazon Will NOT Accept
- Screenshots — must be originals or clear scans
- Expired IDs or outdated business certificates
- Retail receipts instead of commercial supplier invoices
- Documents with alterations, whiteouts, or visible edits
- Blurry, dark, or partially visible photos or scans
The video call is your one chance to pass — a failed call means funds stay frozen. Prepare properly before joining.
Stable Internet
Use wired or strong WiFi. Drops can disrupt the call and force rescheduling.
Good Lighting
Sit facing a light source with a plain background. Amazon must see your face and docs clearly.
Physical Originals
Have original printed documents ready to hold up to the camera — not just digital copies.
Right Marketplace
Log in from the exact marketplace you received the invite from — wrong one means you can’t join.
Be Honest & Direct
Answer factually and calmly. Don’t guess or volunteer unnecessary information.
Account Owner Only
Registered owner must attend. Business partners may join with their own documentation.
Access Seller Central — Correct Marketplace
Log in from the marketplace where you received the invitation. Go to Performance Notifications and open the verification message.
Click the Verification Link
Access the link in Amazon’s notification — it opens the IPI Seller Verification Service page. Only access via the provided link, not directly.
Upload Documents Online First
Upload clear, high-quality PDFs or photos through the portal before your call. Organize into one folder with your name and date.
Schedule Your Video Appointment
Book the earliest available slot. Every day you delay keeps your funds locked. Choose a time when you can be uninterrupted for 30–45 minutes.
Attend — Show Physical Documents
Join 5 minutes early. Have all original documents ready. Answer questions about identity, business, and supply chain honestly.
Wait for Amazon’s Decision
Amazon reviews in 3–14 business days. If approved, funds are typically released within 3–7 business days.
- Read the rejection carefully — find exact reason (document mismatch, unclear ID, inconsistent details)
- Identify the discrepancy — compare submission vs. your Seller Central records
- Email disbursement-appeals@amazon.com immediately with professional explanation and corrected documents
- Do NOT create a new account — this makes permanent suspension far more likely
- Get expert help before reapplying — failed verifications are very hard to reverse without guidance
Warning: Reapplying without fixing the root issue almost always leads to another rejection — significantly reducing your chances of ever recovering your funds.
Complete the video call, pass verification → Amazon initiates disbursement within 3–7 business days of approval.
If account stays deactivated, after 90 days email disbursement-appeals@amazon.com with:
- Proof of fulfillment — tracking numbers and delivery confirmations for all orders
- Identity documents and business proof
- Confirmation all returns, refunds, and A-to-Z claims are resolved
- Reference Amazon’s “Funds Disbursement Eligibility Policy” by name
Pro tip: Submit one organized PDF “dossier” — identity proof, supply chain invoices, fulfillment evidence, and a one-page eligibility statement. Organized submissions get processed faster.
📧 Amazon Direct Contact
For all fund disbursement questions:
disbursement-appeals@amazon.com
Legitimate if from Seller Central’s Performance Notifications linking to sellercentral.amazon.com. Amazon will never ask for your password or payment details. If unsure, contact disbursement-appeals@amazon.com directly.
No. Your selling privileges remain suspended throughout. Successful verification enables fund disbursement only — account reinstatement requires a separate appeal process in Seller Central.
Reschedule immediately through the verification portal. Missing appointments without rescheduling can cause the request to close — requiring you to restart from scratch and losing more days.
The registered account owner must be present. Business partners may also attend with documentation proving their relationship to the business.
Contact disbursement-appeals@amazon.com with your verification case ID and request a status update. Allow 7 business days first — Amazon’s review sometimes needs extra time to reconcile supply chain documents.
Not necessarily. Identity verification is for fund disbursement only. Account reinstatement requires a separate Plan of Action appeal through Seller Central’s standard process.
Need Help With Your Verification or Funds?
Don’t risk your withheld funds on a failed verification. Our experts have helped hundreds of sellers complete identity verification and recover their money.
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