An Amazon suspension is a notice that your account has broken a policy or failed a review. The first step is to read the notice carefully and find the exact reason it gives.
Common reasons
- Customer complaints about authenticity or product condition
- Account health metrics above Amazon limits
- Intellectual property complaints from brand owners
- Linked accounts or identity and documentation checks
- Policy violations such as listing or pricing issues
What to do in the first 48 hours
- Save the notice and any case numbers
- Do not create a new seller account
- Stop listing or shipping the products named in the notice
- Collect invoices, order records and identity documents
Get the cause right before you appeal
A strong appeal names the real cause and shows what changed. Generic appeals are often rejected, so take time to find the specific reason first.
Send us your suspension notice. We will tell you honestly whether we can help.